Nigel Sharplin Managing Director BE (Hons), CMEngNZ., PDINZ Logan Stephens Product Design Manager BE Mech (Hons) Steven Morrison Senior Product Design Engineer BE Mech (Hons) Jonathan Upsdell Senior Product Design Engineer BE (Hons) Liam Hooper Industrial Product Designer BProdDesign Oliver Sharplin Software Engineer BE (Hons) Nathan Jiang Software Development Engineer MAC (Hons) Finn Bright Software Engineer BE Robert Helps Embedded System Engineer B.Eng.Tech Tim Lamborn Senior Embedded Systems Design Engineer BE (Hons) Bob Walton Senior Electronics and Software Engineer ​ Jonathan Smith Graduate Embedded Systems Engineer BE (Hons) Alexander Doyle Graduate Embedded Systems Engineer BE (Hons) Maria Kay Marketing Lead MA (Hons) Wynn Jiao Finance and Administration Manager MPA Olivia Powell Marketing Intern BProdDesign | Master of Business Student Our team are experts in disciplines of innovation, design strategy, product design, engineering and user experience. We invest in creating a culture rich in ideas, learning, knowledge and empathy for all the people involved in the life-cycle of your new product and service. We know that with an attitude to solve the hard problems in collaboration with your team and your customers, we will not only have fun, we will also help ensure your success. Collaboration is at the heart of our successful Team Our Design Thinkers Talk to Us

Previous Next The splicer® is a unique handheld tool for slicing apples into bite-size pieces for people of all ages. Better and safer than a knife, the “Spiral Slicer” is a fun way of getting children to enjoy eating healthy snacks. Key product features: - Unique and fun kid friendly cutting tool - Aesthetic product showing branding opportunity within customer homes - Tuned cutting features require minimal slicing force - Quality injection moulded part with complex geometry A FUN and EASY way to core and splice your apples splicer by Heartland The Splicer is designed to let you prepare, your favourite love apple in a unique way that everyone of all ages can enjoy. Easy to eat splices and no core. Heartland Fruit NZ Limited The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact was involved in different areas: - User insights, concept generation; - Rapid prototyping to validate a range of configurations; - Food safe material selection, dish washable; - Safety, cutting surfaces; - Industrial design. The parts complex geometry required the use of a 4 part injection molding tool. Simulated flow molding was used to fine-tune the design and ensure correct molding. LISTEN inFact was asked to explore opportunities for increased brand recognition through the use of a fun apple cutting accessory. OUTCOME The inFact team delivered Apple Splicer a quality product ready for market. ​ Capabilities used on this project Industrial Design Product Design Prototyping Talk to Us

Previous Next A story of technology and market collaboration which goes back to 2005. With inFact's strong technology base and fibre-gen's ultimate access to the forestry sector, it was a natural partnership to form. inFact provided all of the technology management services to the business including specialised outsource design and manufacturing services. inFact's investment in the business was based on the potential for the significant reduction in processing waste in the forestry sector that these tools enable – allowing logs to be processed according to their quality. Now with improved features, the HITMAN HM220 remains the only tool in its class for delivering powerful stiffness related log segregation in your business. Initial forestry tool in the fibre-gen's HITMAN family HITMAN HM220 by fibre-gen The HITMAN HM220 has a proven pedigree, providing accurate determination of wood properties and performing reliably over many years in extreme operational environments. Peter Carter // CEO // fibre-gen The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK This tool was at proof-of-concept stage and demonstrated the science in the tool. inFact were responsible for designing the tool for manufacture and for the transfer to low volume sub-contract assembly. LISTEN Carter Holt Harvey subsidiary fibre-gen approached inFact having already developed a proof of concept prototype product with Industrial Research Limited. The product required commercialisation and production ready for manufacture. OUTCOME The tool is designed for its environment. The rugged case is sealed for water ingress and is tough to withstand the loose cargo test in the back of the a ute. Up to 8% yield improvement and waste reduction are made possible in certain markets. inFact was able to carry key brand messages into the range of fibre-gen instruments to create market confidence around a small start-up technology venture. ​ Capabilities used on this project Product Design Prototyping Manufacturing Talk to Us

Previous Next The SHARK System is a versatile and cost-effective Powerchair control solution designed to fit the majority of standard power chair applications. The SHARK System became the world's largest-ever selling electric wheelchair remote control. inFact Development Activities: - Product architecture - Connector concept and patent - Mechanical detail design for assembly - Documentation for FDA - Precision tooling management - Automation machinery for connector - Assembly documentation - Operator training and debug - Production support The SHARK System is a versatile and cost-effective Powerchair control solution designed to fit many standard power chair applications. Shark Wheelchair System by Dynamic Controls A stylish modern joystick remote that is simple to use and configure. Dynamic Controls The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK Dynamic had several teams working on electronic software and industrial design elements of the product range. Conceptual work was undertaken to trial DFM techniques and automation was a major driver in this. inFact was involved in the mechanical engineering of the product and its manufacturing system. Extensive testing both for environmental and compliance was undertaken. The cost reduction programme and integration with electronics and supply chain requirements driving many of the hard to resolve issues. Marketing drove customer requirements and it was during this development that it became obvious to inFact that a design front end to understand customer needs for ourselves was going to be a primary requirement. LISTEN Dynamic Controls produces most of the worlds powered wheelchair controllers and 50% of these are the Shark product range. Earlier models, however, were designed without due consideration of design for manufacture and largely ignored the installation, service and parts stocking requirements that represent significant cost as volumes ramp to meet global demand. OUTCOME Shark is Dynamic's most successful product range ever. It has huge market penetration and many of the design solutions incorporated in these products have been carried into subsequent designs and have become embedded in many Invacare (parent) products. ​ Capabilities used on this project Industrial Design Prototyping Customer Insights Talk to Us

Product Design Our experienced team work with you to create innovative products and service solutions ready for manufacture. We have extensive experience in user insights, UX/UI and industrial design aesthetics, mechanical engineering, embedded systems and Cloud and App solutions. Innovative product and service design for sustainable environmental and commercial outcomes Functional Design Functional prototypes provide validation before DFM The primary product features and interfaces are validated using high-resolution functional prototypes. This allows accelerated life and end user testing to validate requirements such as ruggedisation, usability and compliance. Customers get a better sense of the product’s look and feel and its baseline features before proceeding to detailed design for tooling. Detailed Design Refining the product aesthetic, usability and design for scale manufacturing Detailing a design for volume manufacturing takes time and careful implementation. Consideration of the production, test and assembly processes is critical to delivering a high level of quality at the right price at the. Product build costs drive decisions on tooling and other aspects of production automation. Concept Development Wider scoping of product options to rapidly converge on an inspired solution Concept development is a critical stage in which the needs of your customers are translated into concept options to test feasibility and product appeal. Sustainability and compliance requirements are considered seriously at this stage, so risks are identified early to minimise development effort. Various manufacturing approaches will be explored to provide product cost estimates and automation requirements. New Product Introduction Setting up a production system to deliver certified quality products Our production engineers fully support the new product introduction and EOL testing processes, helping to resolve the minor issues that arise down the production line. User manuals and other quality management documentation are drafted, and support marketing and compliance specialists navigate certification. Next Capability Talk to Us User and Technical Requirements Planning and System Architecture Insight-driven specifications establish a clear development pathway Using established processes like design thinking, technology reviews and product/system architecture, we develop an initial set of user and technical requirements in collaboration with you. These enable the rapid development of early-stage prototypes to validate ideas and discover fundamental opportunities for innovation and viable product outcomes.

New Product Introduction Every aspect of the new design comes together on the production line to deliver your product to a quality specification. Our team manages the production variation and minor refinements required to adjust for tolerance issues in hardware and mechanical elements. Documentation is critical to the hand-over process, and we develop this in the form of a manufacturing release pack at the end of the project. Innovative product and service design for sustainable environmental and commercial outcomes Product and Services Collateral Hardware builds enable embedded firmware development and validation Our designers generate materials throughout the development that support the documentation requirements for the marketing and technical teams including user manuals, brand guides and marketing collateral. Manufacturing Documentation Hardware design and technology selection for cost viability and risk assessment Documents are created throughout the development cycle which are then converted into the product manufacturing specifications for release to you and your suppliers. Tight revision control is maintained throughout the NPI process using secure online repositories, with changes tracked and clearly presented to contract manufacturers. Design for Manufacture Team exploration of the system requirements to determine optimal hardware architecture Design for Manufacture starts early in the development cycle determining how your product will be produced and tested. Test-driven design philosophies ensure the product verification process for production and compliance is achieved. Working closely with suppliers, our specialist teams ensure detailed design elements are manufacturable at a specified quality, volume, and cost. Next Capability Previous Capability Talk to Us End-of-Line Test and Verification Enabling rapid qualification of the technology approach and risk assessment End-of-line test systems are considered early in the concept and functional design stages. End-of-line test equipment is often required with more complex technologies to ensure product compliance on the factory floor. Our team of mechatronics engineers create hardware and programming test fixtures and associated firmware to automate this process saving valuable factory assembly time.

Embedded Firmware Design Code architecture is at the heart of great firmware to minimise hardware cost, power consumption and customer support demands while delivering high performance and reliability. Our specialist team are dedicated to test-driven development ensuring the embedded code connects seamlessly to other layers in the stack through the application of design principles and processes, including peer review, stage testing and customer evaluation. Connected technology products and value-add services System Requirements and Features Specification Effective planning enables efficient code development and deployment Following requirements planning and features selection, the firmware architecture is mapped out to determine the structure of the code. Application layers from the cloud to the hardware interfaces are reviewed at this stage to optimise the system and ensure these protocols are appropriate for security, performance and risk. Security and Compliance Standards Functional prototypes provide validation before DFM Security forms an important backdrop to the development cycle and typically specialist firms are brought in to advise on the risks and mitigation strategies. A work plan will be put in place to implement the required protections and a test matrix is used to carry out penetration testing. Where relevant standards apply, these requirements will be built into the work plans and documented to enable agencies to quickly assess conformity. Coding and Debug Wider scoping of product options to rapidly converge on an inspired solution Using agile methods, the team agrees weekly sprints and develops a test specification for the low level code and its interfaces. Software is tested and documented in parallel while code reviews are carried out with other members of the software team. Next Capability Previous Capability Talk to Us

Previous Next Provenco's G5 was the first chip card-certified outdoor payment terminal in the world and created the opportunity for Provenco to sell payment solutions internationally. PETRONAS, Provenco’s premium client, required a high-end environmentally resilient payment terminal for their network of fuel outlets to meet new security laws introduced in Malaysia, January 2005. inFact developed the product's innovative security systems to meet the new standards and introduced a revolutionary new in-mould film used in automotive applications. This created a seal-less lens and screen-printable aesthetic which is protected against petro-chemicals and UV. Over 10,000 Invenco G5 OPTs are installed in pay@pump mode throughout PDB’s network. The Invenco EPS and multi-acquirer Payments Switch now process approximately 1 million fuel transactions daily. The success in the Plastic Industry Design Awards followed on from the accolade when the Provenco G5 outdoor payment terminal received a Highly Commended Award at the Design Industry of New Zealand BestDesign Awards. Award winning payment terminal G5 Payment Terminal by Invenco The aesthetics of the in-mould decoration and the design ability to integrate the lens into the single moulding are important factors in the sales success of the outdoor payment terminal to international corporate customers Nigel Sharplin // Article SCOOP Business The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact started working with Provenco in 1999 developing concepts to establish early market requirements for the G5 OPT. Working closely with Provenco's expert team of developers, inFact developed product technology that met build cost and reliability targets and provided a platform for the ongoing development of a range of new products.​ The many firsts for this product included tamper proof enclosures and hardware modules, pin pad security, in-mould technology for protection against toluene, scratch and UV and a modular system for customer sales. LISTEN Provenco engaged inFact in 1999 to create a new payment technology platform that would meet the growing demand for EMV compliant low total cost of ownership products. Provenco Retail Automation wanted a terminal that was both functional and capable of displaying a uniqueness in it’s design to provide a point of difference. OUTCOME inFact completed development of the G5 OPT terminal in just under a year, working in close collaboration with Provenco, Talbot Plastics and GPC. The partnership provided ongoing support and customisation of this technology for new customers. Already incumbent with the Payments Switch and Electronic Payment Systems, Invenco, (formerly Provenco), was able to offer a fully integrated tank-to-bank system meeting all of Petronas’ requirements which none of their competitors could match. Talbot Plastics won the 2004 Plastics Industry Design Awards Supreme Award for the POS Terminal Fascia. Read Article: https://www.scoop.co.nz/stories/BU0410/S00245/infact-designs-supreme-plastics-award-winner.htm ​ Capabilities used on this project Industrial Design Prototyping UX Design Talk to Us

Previous Next Harris Home Fires decided to grow its presence on the market and was looking at designing a new product for their new product range. inFact provided support by carrying out user insights and extensive market research to find a gap in the market that would make Harris Home Fires stand out from their competitors. Industrial design and clever usability improvement features were created for the new wood burner - SERENE, while Harris Home Fires was focusing on optimising burning efficiency and reduction of clearances requirements. The system has undergone several design iterations and is now being manufactured in large numbers for the NZ market. A new generation of ULEB has been achieved. A new super-efficient wood burner design for warm and stylish inner city living Woodsman SERENE by Harris Home Fires Designed with your needs in mind, the Serene is easy to light, safe and easy to clean and has built-in storage to improve safety and reduce clutter. Harris Home Fires The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact used its experience in user insights and market research to identify a gap in the NZ market that wasn’t addressed by any competitor. Most of the offerings in NZ were really traditional and didn’t integrate easily with modern interior designs, which other international competitors offer at a higher price point. The shift, for Harris Home Fires, was to offer its customers a burner that looks more like a modern appliance, that is easy and safe to use while being emissions efficient. Several design iterations were prototyped, reviewed, and tested. Choice of colour options and features were part of inFact’s contribution. LISTEN Harris Home Fires approached inFact to collaborate with their design and marketing team on the design and development of a new cleaner burner for the NZ market, which would require smaller clearances and lower emissions. inFact carried out user insights, amongst independent retailers and customers, to identify requirements and needs that would give Harris Home Fires market advantage. From this and global market research, inFact identified a bigger gap in the market than for burners with smaller clearances. OUTCOME The new Woodsman SERENE, wood burner, has passed the last test validation for ULEB rating with success and is now in production. The market is responding well to this new product. Harris Home Fires not only passed the planned test validation for lower clearances and low emissions but achieved a new generation of ULEB for inner-city living. ​ Capabilities used on this project Customer Insights Product Design Marketing Collateral Talk to Us

Expressions of Interest View Job Christchurch, New Zealand Full Time / Part Time Positions Available ​Our team are exceptionally talented designers and engineers who love the wide variety of technology projects we are privileged to be involved with. We have fun and ensure that every day is a rewarding and meaningful one. Interested in joining our talented team? Careers Talk to Us

Previous Next The inFact team collected insights from farmers around the country and learned that comfort was not well served by the gumboot business. They then set about creating a gumboot that farmers would love to wear - all day. After product launch, retailers selling traditional gumboots at $85.00 a pair were faced with a supply shortage of Quatro boots, despite their $175.00 price tag. The Skellerup Quatro has become a major product line for Skellerup and still sells well both domestically and internationally. Winner of the Best Design Award in 2009. Award-winning waterproof farm boots Skellerup Quatro by Skellerup Skellerup’s been making gumboots by hand for over 70 years, and we used this expertise to create the Quatro gumboot. These boots have a host of features that make them hard wearing in tough agricultural and industrial settings, but ensure that you can wear them comfortably all day. Skellerup The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact undertook a design research study to establish the brand positioning of Skellerup and its competitors. This research verified the direction of the design process - the aesthetic design needed to be a balance between strong customer preference for a highly functional and durable product, and the need to convey flexible comfort and advanced features. LISTEN Skellerup’s objective was to incorporate the latest developments in materials and footwear technology to create New Zealand’s first high-performance agribusiness gumboot. inFact was engaged in the project to create an aesthetic form that expressed and met the expectations of the Skellerup brand and the physical performance requirements of the boot. OUTCOME Within a few weeks of launch, Quatro boot sales had exceeded available supply. The Quatro gumboot has achieved strong differentiation in the market by focusing on a deep understanding of customer needs, and has successfully enhanced the value of the Skellerup brand in the minds of the modern rural professional. ​ Capabilities used on this project Industrial Design Prototyping Customer Insights Talk to Us

Previous Next The Forest Flows programme will focus on developing methods to predict and optimise water use and supply in planted forests to answer the questions: Where is the water? Where is it going? And who gets to use it?​​ Using novel technology this programme allows the team to develop a hydrology model on five sites across New Zealand, from data collected on water use, storage and movement, at tree, stand and forest scales. The remote sensing devices includes over 600 dendrometers (tree growth sensors), 200 soil moisture sensors, nitrate sensors and a P-band radar that uses microwaves to penetrate the ground and measure variation in soil moisture levels. ​​ Scion approached inFact to develop the dendrometers, dataloggers and local wireless network and base stations required for capturing real-time data on-site and relaying this via 3G to a cloud backend. Ruggedised low power long-life wireless sensor and datalogger network ​ Flow Lab by Scion Now we want a better understanding of how much rainfall is stored within a forest and to what degree it is released, ... Our aim is to protect primary sector productivity at the same time as improving water quality and allowing for future urban and rural demands for water. Programme leader Dean Meason // Scion // APR 2020 The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK The challenge was creating a highly resilient low power mesh network capable of being deployed into dense forests and steep gullies whilst operating without packet data loss from the datalogger nodes to the base station. ​​ inFact brought together its team of specialist RF, wireless and industrial engineers to define a mesh network that could route data from one node to the next finding the optimal pathway back to the base station without the inherent fallibility of a daisy chain approach. ​ Diagnostics and OTA configuration and firmware updates are made possible remotely using inFact’s extensive knowledge and experience. ​ LISTEN Scion chose inFact because of its extensive experience in ultra-ruggedised low power sensing and wireless network systems. For less than the cost of off the shelf dataloggers Scion could specify and build a customised system that could handle 5 years in the extreme environments of New Zealand forests.​​ inFact developed a specification in collaboration with the science team and kicked off the project just prior to COVID-19.​ OUTCOME Scion is deploying systems across the country that will operate for five years with minimal human intervention or required site visits. Multi-levels of redundancy are built into the systems to ensure data integrity.​​ The flow of information from the systems deployed across the country allows the science team to access and analyse data in real-time and respond rapidly.​ ​ Capabilities used on this project Cloud Services App Development Manufacturing Talk to Us