Nigel Sharplin Managing Director BE (Hons), CMEngNZ., PDINZ Logan Stephens Product Design Manager BE Mech (Hons) Steven Morrison Senior Product Design Engineer BE Mech (Hons) Jonathan Upsdell Senior Product Design Engineer BE (Hons) Liam Hooper Industrial Product Designer BProdDesign Oliver Sharplin Software Engineer BE (Hons) Nathan Jiang Software Development Engineer MAC (Hons) Finn Bright Software Engineer BE Robert Helps Embedded System Engineer B.Eng.Tech Tim Lamborn Senior Embedded Systems Design Engineer BE (Hons) Bob Walton Senior Electronics and Software Engineer ​ Jonathan Smith Graduate Embedded Systems Engineer BE (Hons) Alexander Doyle Graduate Embedded Systems Engineer BE (Hons) Maria Kay Marketing Lead MA (Hons) Wynn Jiao Finance and Administration Manager MPA Olivia Powell Marketing Intern BProdDesign | Master of Business Student Our team are experts in disciplines of innovation, design strategy, product design, engineering and user experience. We invest in creating a culture rich in ideas, learning, knowledge and empathy for all the people involved in the life-cycle of your new product and service. We know that with an attitude to solve the hard problems in collaboration with your team and your customers, we will not only have fun, we will also help ensure your success. Collaboration is at the heart of our successful Team Our Design Thinkers Talk to Us

Previous Next The splicer® is a unique handheld tool for slicing apples into bite-size pieces for people of all ages. Better and safer than a knife, the “Spiral Slicer” is a fun way of getting children to enjoy eating healthy snacks. Key product features: - Unique and fun kid friendly cutting tool - Aesthetic product showing branding opportunity within customer homes - Tuned cutting features require minimal slicing force - Quality injection moulded part with complex geometry A FUN and EASY way to core and splice your apples splicer by Heartland The Splicer is designed to let you prepare, your favourite love apple in a unique way that everyone of all ages can enjoy. Easy to eat splices and no core. Heartland Fruit NZ Limited The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact was involved in different areas: - User insights, concept generation; - Rapid prototyping to validate a range of configurations; - Food safe material selection, dish washable; - Safety, cutting surfaces; - Industrial design. The parts complex geometry required the use of a 4 part injection molding tool. Simulated flow molding was used to fine-tune the design and ensure correct molding. LISTEN inFact was asked to explore opportunities for increased brand recognition through the use of a fun apple cutting accessory. OUTCOME The inFact team delivered Apple Splicer a quality product ready for market. ​ Capabilities used on this project Industrial Design Product Design Prototyping Talk to Us

Previous Next A story of technology and market collaboration which goes back to 2005. With inFact's strong technology base and fibre-gen's ultimate access to the forestry sector, it was a natural partnership to form. inFact provided all of the technology management services to the business including specialised outsource design and manufacturing services. inFact's investment in the business was based on the potential for the significant reduction in processing waste in the forestry sector that these tools enable – allowing logs to be processed according to their quality. Now with improved features, the HITMAN HM220 remains the only tool in its class for delivering powerful stiffness related log segregation in your business. Initial forestry tool in the fibre-gen's HITMAN family HITMAN HM220 by fibre-gen The HITMAN HM220 has a proven pedigree, providing accurate determination of wood properties and performing reliably over many years in extreme operational environments. Peter Carter // CEO // fibre-gen The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK This tool was at proof-of-concept stage and demonstrated the science in the tool. inFact were responsible for designing the tool for manufacture and for the transfer to low volume sub-contract assembly. LISTEN Carter Holt Harvey subsidiary fibre-gen approached inFact having already developed a proof of concept prototype product with Industrial Research Limited. The product required commercialisation and production ready for manufacture. OUTCOME The tool is designed for its environment. The rugged case is sealed for water ingress and is tough to withstand the loose cargo test in the back of the a ute. Up to 8% yield improvement and waste reduction are made possible in certain markets. inFact was able to carry key brand messages into the range of fibre-gen instruments to create market confidence around a small start-up technology venture. ​ Capabilities used on this project Product Design Prototyping Manufacturing Talk to Us

Previous Next The SHARK System is a versatile and cost-effective Powerchair control solution designed to fit the majority of standard power chair applications. The SHARK System became the world's largest-ever selling electric wheelchair remote control. inFact Development Activities: - Product architecture - Connector concept and patent - Mechanical detail design for assembly - Documentation for FDA - Precision tooling management - Automation machinery for connector - Assembly documentation - Operator training and debug - Production support The SHARK System is a versatile and cost-effective Powerchair control solution designed to fit many standard power chair applications. Shark Wheelchair System by Dynamic Controls A stylish modern joystick remote that is simple to use and configure. Dynamic Controls The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK Dynamic had several teams working on electronic software and industrial design elements of the product range. Conceptual work was undertaken to trial DFM techniques and automation was a major driver in this. inFact was involved in the mechanical engineering of the product and its manufacturing system. Extensive testing both for environmental and compliance was undertaken. The cost reduction programme and integration with electronics and supply chain requirements driving many of the hard to resolve issues. Marketing drove customer requirements and it was during this development that it became obvious to inFact that a design front end to understand customer needs for ourselves was going to be a primary requirement. LISTEN Dynamic Controls produces most of the worlds powered wheelchair controllers and 50% of these are the Shark product range. Earlier models, however, were designed without due consideration of design for manufacture and largely ignored the installation, service and parts stocking requirements that represent significant cost as volumes ramp to meet global demand. OUTCOME Shark is Dynamic's most successful product range ever. It has huge market penetration and many of the design solutions incorporated in these products have been carried into subsequent designs and have become embedded in many Invacare (parent) products. ​ Capabilities used on this project Industrial Design Prototyping Customer Insights Talk to Us

Product Design Our experienced team work with you to create innovative products and service solutions ready for manufacture. We have extensive experience in user insights, UX/UI and industrial design aesthetics, mechanical engineering, embedded systems and Cloud and App solutions. Innovative product and service design for sustainable environmental and commercial outcomes Functional Design Functional prototypes provide validation before DFM The primary product features and interfaces are validated using high-resolution functional prototypes. This allows accelerated life and end user testing to validate requirements such as ruggedisation, usability and compliance. Customers get a better sense of the product’s look and feel and its baseline features before proceeding to detailed design for tooling. Detailed Design Refining the product aesthetic, usability and design for scale manufacturing Detailing a design for volume manufacturing takes time and careful implementation. Consideration of the production, test and assembly processes is critical to delivering a high level of quality at the right price at the. Product build costs drive decisions on tooling and other aspects of production automation. Concept Development Wider scoping of product options to rapidly converge on an inspired solution Concept development is a critical stage in which the needs of your customers are translated into concept options to test feasibility and product appeal. Sustainability and compliance requirements are considered seriously at this stage, so risks are identified early to minimise development effort. Various manufacturing approaches will be explored to provide product cost estimates and automation requirements. New Product Introduction Setting up a production system to deliver certified quality products Our production engineers fully support the new product introduction and EOL testing processes, helping to resolve the minor issues that arise down the production line. User manuals and other quality management documentation are drafted, and support marketing and compliance specialists navigate certification. Next Capability Talk to Us User and Technical Requirements Planning and System Architecture Insight-driven specifications establish a clear development pathway Using established processes like design thinking, technology reviews and product/system architecture, we develop an initial set of user and technical requirements in collaboration with you. These enable the rapid development of early-stage prototypes to validate ideas and discover fundamental opportunities for innovation and viable product outcomes.

New Product Introduction Every aspect of the new design comes together on the production line to deliver your product to a quality specification. Our team manages the production variation and minor refinements required to adjust for tolerance issues in hardware and mechanical elements. Documentation is critical to the hand-over process, and we develop this in the form of a manufacturing release pack at the end of the project. Innovative product and service design for sustainable environmental and commercial outcomes Product and Services Collateral Hardware builds enable embedded firmware development and validation Our designers generate materials throughout the development that support the documentation requirements for the marketing and technical teams including user manuals, brand guides and marketing collateral. Manufacturing Documentation Hardware design and technology selection for cost viability and risk assessment Documents are created throughout the development cycle which are then converted into the product manufacturing specifications for release to you and your suppliers. Tight revision control is maintained throughout the NPI process using secure online repositories, with changes tracked and clearly presented to contract manufacturers. Design for Manufacture Team exploration of the system requirements to determine optimal hardware architecture Design for Manufacture starts early in the development cycle determining how your product will be produced and tested. Test-driven design philosophies ensure the product verification process for production and compliance is achieved. Working closely with suppliers, our specialist teams ensure detailed design elements are manufacturable at a specified quality, volume, and cost. Next Capability Previous Capability Talk to Us End-of-Line Test and Verification Enabling rapid qualification of the technology approach and risk assessment End-of-line test systems are considered early in the concept and functional design stages. End-of-line test equipment is often required with more complex technologies to ensure product compliance on the factory floor. Our team of mechatronics engineers create hardware and programming test fixtures and associated firmware to automate this process saving valuable factory assembly time.

Embedded Firmware Design Code architecture is at the heart of great firmware to minimise hardware cost, power consumption and customer support demands while delivering high performance and reliability. Our specialist team are dedicated to test-driven development ensuring the embedded code connects seamlessly to other layers in the stack through the application of design principles and processes, including peer review, stage testing and customer evaluation. Connected technology products and value-add services System Requirements and Features Specification Effective planning enables efficient code development and deployment Following requirements planning and features selection, the firmware architecture is mapped out to determine the structure of the code. Application layers from the cloud to the hardware interfaces are reviewed at this stage to optimise the system and ensure these protocols are appropriate for security, performance and risk. Security and Compliance Standards Functional prototypes provide validation before DFM Security forms an important backdrop to the development cycle and typically specialist firms are brought in to advise on the risks and mitigation strategies. A work plan will be put in place to implement the required protections and a test matrix is used to carry out penetration testing. Where relevant standards apply, these requirements will be built into the work plans and documented to enable agencies to quickly assess conformity. Coding and Debug Wider scoping of product options to rapidly converge on an inspired solution Using agile methods, the team agrees weekly sprints and develops a test specification for the low level code and its interfaces. Software is tested and documented in parallel while code reviews are carried out with other members of the software team. Next Capability Previous Capability Talk to Us

Previous Next Precision Tracking identified that by enhancing the performance, feature set and accuracy of their On-Farm Vehicle Tracking System they could dramatically improve farm management outcomes and bring more value to farmers. By using new high precision GPS technology and real-time wireless communications and integrating these in cloud-based data analytics, farmers could achieve more accurate nutrient application, confidently report on environmental compliance and improve the sustainability of their farm practices. inFact provided the high-tech development expertise for this new generation D3 Tracking System which accurately monitors the location of farming vehicles while it interfaces with spreading computers for accurate fertiliser application tracking. It also detects rollovers and other general purpose I/O. The D3 communicates via multiple cellular networks and the real-time operating system can be over the air (OTA) updated. Real-time on-farm vehicle monitoring, control and tracking D3 Tracking System by Precision Tracking I’ve been using the Precision Tracking system for over two years and find it very easy to use. It makes the driver’s job easier which makes them more productive. Precision Tracking The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact used its deep knowledge and expertise in wireless comms, GPS, controls, cloud-based systems and ruggedised electronic development to create a low-cost environmentally sealed industrial grade product. The D3 is capable of precisely locating the vehicle as well as monitoring the status of other onboard computers. This allows the system to communicate with cloud servers in real-time for accurate tracking of vehicle activities and nutrient applications across the farm. LISTEN Precision Tracking identified inFact as the ideal partner to develop their new generation vehicle tracking device because of inFact’s extensive experience across all the key requirements for the product. inFact developed a requirements specification in collaboration with Precision Tracking to define the functionality of the new product version and built prototype units to enable field testing with farm contractors to prove out the design. OUTCOME inFact managed the production implementation and continues to support Precision Tracking upgrades for location tracking and communications. The design provides a platform for agriculture vehicles as well as being well suited to other tracking, control and datalogging applications. It is ultra-rugged, waterproof to IP68 and able to be built in large volumes at low cost. Precision Tracking D3 units have been released to the market and are now commercially deployed. ​ Capabilities used on this project Prototyping Branding Embedded Systems Talk to Us

Strategic Design Advice and Planning Delivering successful project outcomes is how we have built our reputation over 500 projects and 25 years. Working with our Principal Design Thinkers we help you establish and refine your key customer value propositions and develop your product vision. We use tools such as design thinking, rapid prototyping/testing, and customer validation. We identify the latest ideas and technology options, define effective product implementation pathways, and provide input to your go-to-market strategy. We help you develop your design strategy by carrying out customer insights, technology research and programme planning, and work closely with you to get your ideas to market. Our comprehensive service offerings are designed to meet your requirements and budgets, from initial feasibility and design innovation through to development and into production. Our team can work collaboratively with you or provide turnkey design services based on your brief. Working with you to take your best seller to market Services Design, Develop and Build inFact’s multi-disciplinary team has experience across a range of sectors and technologies and we use a well-proven 7 Stage process to manage the development cycle from user insights through to production. ​Project Management Our experienced project managers work with you from the start to set up realistic development objectives and detailed plans. Using our online system, we provide real-time updates on timelines, budgets and milestones. Risks are managed using our online issues tracker that allow a wider team to contribute ideas and challenges they see. What we do at inFact that our clients love Talk to Us

Previous Next The ContainerScan probe system was created by AgResearch and inFact to allow early detection of biological threats coming into New Zealand via shipping containers. As New Zealand is an isolated ecosystem, early threat detection is pivotal in maintaining our balance of flora and fauna. Award-winning product in the 2009 DINZ - BeST Awards Concept/Experimental Bronze and winner of the red dot design award. Bio-probe sniffs out contamination in sealed containers ContainerScan Probe by AgResearch The success of our design has been recognised in multiple design awards. Award winning product in the 2009 DINZ - BeST Awards Concept/Experimental Bronze and winner of the reddot design award. Nigel Sharplin // Managing Director // inFact Ltd The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact suggested developing a system that allowed air samples to be taken within the existing movements of containers, removing any need to add a step to the MAF clearance process or disrupt existing port operations. Our solution doesn’t require containers to be opened to be inspected, meaning a reduction in paperwork and resources required for sample collection. The team tested the concept models using ‘Day In The Life’ system trials with port workers in Lyttleton to develop a full understanding of how the technology would be applied in reality and the types of pressures these container clearing crews were under. The design team undertook detailed concept design work involving the refinement of exterior enclosures, internal mechanisms, power supply systems, sample cartridges, data collection, scanning and communication modules, PCB’s, software, harnesses and test rigs. LISTEN AgResearch scientists had invented an air sampling technology that could detect the presence of bio-organism threats from air samples, but they didn’t have a product or business proposition to wrap around the technology. OUTCOME inFact built a full working prototype and put it through a rigorous test in which twenty random spiked containers containing samples of treated timber were sent from around the world to a large destination facility. ContainerScan had a 100 per cent success rate in intercepting them, and also detected a further contaminated container that was not part of the test. With the ability to prove the technology works inFact assisted ContainerScan to build relationships with MAF and other government agencies to gain approval for roll out into port operations. ​ Capabilities used on this project Industrial Design Prototyping Embedded Systems Talk to Us

Previous Next Provenco's G5 was the first chip card-certified outdoor payment terminal in the world and created the opportunity for Provenco to sell payment solutions internationally. PETRONAS, Provenco’s premium client, required a high-end environmentally resilient payment terminal for their network of fuel outlets to meet new security laws introduced in Malaysia, January 2005. inFact developed the product's innovative security systems to meet the new standards and introduced a revolutionary new in-mould film used in automotive applications. This created a seal-less lens and screen-printable aesthetic which is protected against petro-chemicals and UV. Over 10,000 Invenco G5 OPTs are installed in pay@pump mode throughout PDB’s network. The Invenco EPS and multi-acquirer Payments Switch now process approximately 1 million fuel transactions daily. The success in the Plastic Industry Design Awards followed on from the accolade when the Provenco G5 outdoor payment terminal received a Highly Commended Award at the Design Industry of New Zealand BestDesign Awards. Award winning payment terminal G5 Payment Terminal by Invenco The aesthetics of the in-mould decoration and the design ability to integrate the lens into the single moulding are important factors in the sales success of the outdoor payment terminal to international corporate customers Nigel Sharplin // Article SCOOP Business The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact started working with Provenco in 1999 developing concepts to establish early market requirements for the G5 OPT. Working closely with Provenco's expert team of developers, inFact developed product technology that met build cost and reliability targets and provided a platform for the ongoing development of a range of new products.​ The many firsts for this product included tamper proof enclosures and hardware modules, pin pad security, in-mould technology for protection against toluene, scratch and UV and a modular system for customer sales. LISTEN Provenco engaged inFact in 1999 to create a new payment technology platform that would meet the growing demand for EMV compliant low total cost of ownership products. Provenco Retail Automation wanted a terminal that was both functional and capable of displaying a uniqueness in it’s design to provide a point of difference. OUTCOME inFact completed development of the G5 OPT terminal in just under a year, working in close collaboration with Provenco, Talbot Plastics and GPC. The partnership provided ongoing support and customisation of this technology for new customers. Already incumbent with the Payments Switch and Electronic Payment Systems, Invenco, (formerly Provenco), was able to offer a fully integrated tank-to-bank system meeting all of Petronas’ requirements which none of their competitors could match. Talbot Plastics won the 2004 Plastics Industry Design Awards Supreme Award for the POS Terminal Fascia. Read Article: https://www.scoop.co.nz/stories/BU0410/S00245/infact-designs-supreme-plastics-award-winner.htm ​ Capabilities used on this project Industrial Design Prototyping UX Design Talk to Us

Previous Next Harris Home Fires decided to grow its presence on the market and was looking at designing a new product for their new product range. inFact provided support by carrying out user insights and extensive market research to find a gap in the market that would make Harris Home Fires stand out from their competitors. Industrial design and clever usability improvement features were created for the new wood burner - SERENE, while Harris Home Fires was focusing on optimising burning efficiency and reduction of clearances requirements. The system has undergone several design iterations and is now being manufactured in large numbers for the NZ market. A new generation of ULEB has been achieved. A new super-efficient wood burner design for warm and stylish inner city living Woodsman SERENE by Harris Home Fires Designed with your needs in mind, the Serene is easy to light, safe and easy to clean and has built-in storage to improve safety and reduce clutter. Harris Home Fires The Project The project team works side-by-side with the client to ensure product functionality, marketability and usability are resolved through proof of concept prototypes. These are tested and refined to ensure all aspects of the solution are understood, key risks are identified and project goals are achieved. THINK inFact used its experience in user insights and market research to identify a gap in the NZ market that wasn’t addressed by any competitor. Most of the offerings in NZ were really traditional and didn’t integrate easily with modern interior designs, which other international competitors offer at a higher price point. The shift, for Harris Home Fires, was to offer its customers a burner that looks more like a modern appliance, that is easy and safe to use while being emissions efficient. Several design iterations were prototyped, reviewed, and tested. Choice of colour options and features were part of inFact’s contribution. LISTEN Harris Home Fires approached inFact to collaborate with their design and marketing team on the design and development of a new cleaner burner for the NZ market, which would require smaller clearances and lower emissions. inFact carried out user insights, amongst independent retailers and customers, to identify requirements and needs that would give Harris Home Fires market advantage. From this and global market research, inFact identified a bigger gap in the market than for burners with smaller clearances. OUTCOME The new Woodsman SERENE, wood burner, has passed the last test validation for ULEB rating with success and is now in production. The market is responding well to this new product. Harris Home Fires not only passed the planned test validation for lower clearances and low emissions but achieved a new generation of ULEB for inner-city living. ​ Capabilities used on this project Customer Insights Product Design Marketing Collateral Talk to Us